Frequently Asked Questions

Do You Permit Pets?
Generally, no. But may be negotiable. Please inquire with a Property Manager.
How Long Is The Rental Agreement?
Generally for one year but may be negotiable.
What Is A Security Deposit?
An amount equal to half a month’s rent, and will be held by us in trust for the duration of your tenancy.
What am I required to clean upon vacating my suite?
You can download the cleaning list – Cleaning List
When Is My Rent Payment Due?
No later than the 1st day of each month.
How do I set up an automatic rent withdrawal?
We have a pre-authorized debit form that needs to be coupled with a void cheque or direct deposit form from your bank. This needs to be filled out correctly and sent to your given property manager.
Whom do I call in case of a maintenance emergency?
Immediately call our Property Management hotline number 250-478-9141. After hours, the voicemail greeting will direct you to our Emergency number.
Can I paint the walls or mount a TV on my wall?
Prior approval must be obtained. Your Property Manager can help.
How do I end my tenancy?
One month’s notice must be received by the last day of a given month. Please not an email will not suffice but rather a notice to end tenancy needs to be filed out and signed.
When do I receive my security deposit back?
Generally, it will be forwarded to your new address within 15 days of vacating the suite.