Residential Services

Our professional accounting team provides comprehensive and accurate financial reporting for your rental properties, giving you full visibility into income and expenses. Monthly statements include copies of all invoices, while year-end reports simplify tax preparation. We also handle Non-Resident (NR4) tax coverage. Rent proceeds are disbursed directly to your bank account, and management fees remain fully tax-deductible. Our team works closely with property owners to provide guidance, answer questions, and ensure transparency, giving you confidence and peace of mind in your property management experience.

We have dedicated teams of licensed, experienced, and customer-focused property managers who ensure your investment is well cared for. We use fixed-term tenancy agreements to provide optimal legal protection under the Residential Tenancy Act. Our team conducts thorough move-in and move-out inspections with detailed photo documentation. We offer competitive rates with no management fees while the property is vacant, no hidden charges, and zero cost for rental assessments. Our property managers work closely with owners and tenants to provide guidance, maintain transparency, and ensure a smooth, professional management experience.

We are highly experienced with property management regulations and policies, giving property owners confidence and peace of mind. Our team has over 100 years of combined expertise with the Residential Tenancy Act, ensuring compliance and professional management of your investment. We have extensive experience mitigating tenant disputes, understanding the local rental market, and maximizing returns. Owners benefit from 24/7 emergency response, with direct access to their dedicated property manager for fast, reliable support. By staying up to date on legislation and best practices, we provide proactive guidance to protect your property and investment while ensuring a smooth rental experience.

We provide a full range of advertising solutions to attract high-quality tenants and maximize your rental property’s exposure. Listings are featured on top rental websites, including Used (Victoria, Cowichan, Nanaimo) and Craigslist, reaching a large audience of prospective renters. We also showcase your property on our widely used website for maximum visibility to tenants across Vancouver Island. Additionally, we work closely with relocation services to connect your property with qualified renters, minimize vacancies, and ensure steady rental income. Our targeted approach combines local market knowledge with proven strategies to deliver the best results for property owners.

We manage the entire tenant placement process with a thorough and professional screening system. Our extensive pre-screening includes rental history, social summary, and financial assessment of all prospective tenants. Rental history checks involve multiple landlord references and prior accommodation screenings. Social summaries include BC Court Records checks and social media review. Financial assessments cover soft credit checks, employment verification, and income confirmation. This detailed pre-screening process is guided by your designated property manager’s expertise and recommendations, while you, as the property owner, retain the final approval of all applicants.

We have a dedicated maintenance division to provide timely and professional support for tenants. A showing agent is assigned exclusively to property viewings, ensuring smooth and efficient access. Our maintenance team responds promptly to repair and service requests, delivering quality work at competitive industry rates. An inspection agent provides accurate and detailed property condition reports, keeping owners fully informed. With our long-standing trade relationships, owners benefit from discounted Pemberton Holmes rates with no additional charges on invoices, ensuring cost-effective and reliable property maintenance.